Privacy Policy

Sleepcraft Bedding ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit or shop with us.

Information We Collect

When you browse our store or place an order, we may collect the following types of information:

  • Contact details such as your name, email address, phone number, and shipping/billing address
  • Order details, including items purchased, order value, and order history
  • Payment information processed securely through our payment provider (we do not store your full card details on our servers)
  • Device and browsing information, such as your IP address, browser type, and pages viewed, collected automatically through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Communicate with you about your order, including confirmations and updates
  • Respond to customer service inquiries
  • Improve our website, products, and overall shopping experience
  • Prevent fraudulent transactions and maintain the security of our store

How We Share Your Information

We do not sell your personal information. We may share limited information with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and website hosting providers. These parties are only given the information necessary to perform their services and are expected to handle it responsibly.

Payment Security

All payments made on our store are processed through secure, encrypted payment gateways. We accept Visa, Mastercard, and American Express. Your payment details are handled directly by our payment processor and are not stored on our servers.

Cookies

Our website uses cookies to help the site function properly, remember your preferences, and understand how visitors use our store. You can adjust your browser settings to limit or block cookies, though this may affect certain features of the site.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law, such as for tax and accounting purposes.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to any legal obligations we may have to retain certain records. To make a request, please contact us using the details below.

Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us at support@sleepcraftbedding.store.