Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, and American Express. All prices are shown in Canadian Dollars (CAD).

When will my card be charged?

Your card is charged in full at the time you place your order.

Can I change or cancel my order after placing it?

If you need to make a change, please contact us as soon as possible at support@sleepcraftbedding.store. We will do our best to help, but once an order has entered processing or shipped, we may not be able to make changes.

Shipping

Where do you ship?

We currently ship only within Canada. International shipping is not offered at this time, but we plan to update this policy if that changes in the future.

How much does shipping cost?

We charge a flat shipping rate of 7.89 CAD on all orders.

How long will it take to get my order?

Orders are typically processed within 1–2 business days and shipped via Canada Post, which generally takes an additional 3–7 business days for delivery. In total, you can expect your order within approximately 4–9 business days from the time you place it.

Is there a daily order cut-off time?

Yes. Orders placed before 4:00 PM Eastern Time, Monday through Saturday, are processed the same business day. Orders placed after this time, or on Sundays, are processed the next available business day.

Will I get tracking information?

Yes, you will receive tracking details by email once your order has shipped.

Returns & Refunds

What is your return window?

You may return eligible items within 30 days of delivery for a refund.

Is there a restocking fee?

No, there is no restocking fee on eligible returns.

Do you offer exchanges?

We don't currently offer direct exchanges. Instead, please return your item for a refund and place a new order for whatever you'd like instead.

How long do refunds take?

Once your return is received and approved, your refund is processed to your original payment method within up to 10 business days.

What if my item arrives damaged or wrong?

Please contact us right away at support@sleepcraftbedding.store and we'll take care of it at no additional cost to you.

Still Have Questions?

We're happy to help. Reach out to us anytime at support@sleepcraftbedding.store.